Self-Service That Works — Build Knowledge Bases & Guided Flows
iChatRobo powers self-service with an easy-to-author knowledge base and guided decision trees that turn complex troubleshooting or onboarding into step-by-step conversational flows. Natural language search finds relevant articles and the bot can return article links, how-tos or short video snippets. For technical support, guided flows reduce repeat contacts and improve first-contact resolution. Business users can update KB articles and flows quickly, ensuring content stays fresh and reducing dependence on engineering for small changes.